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FAQ's

Explore the most frequently asked questions about working with Starview.

I. Product Specifications & Features

Q1: What sizes and resolutions do your LCD commercial displays offer?

Q1: What sizes and resolutions do your LCD commercial displays offer?
A: We provide a full range of sizes from 22″ to 98″, with resolutions including Full HD (1920×1080), 4K UHD (3840×2160), and customizable ultra-high-definition options, ideal for digital signage, conference screens, and other scenarios.

Q2: Are your displays suitable for outdoor or high-brightness environments?

A: Yes. We offer high-brightness models (up to 4000 nits) and outdoor-grade displays featuring IP65/IP66 waterproof/dustproof ratings, anti-glare coatings, and wide-temperature operation (-20°C to 50°C).

II. Installation & Compatibility

Q3: What mounting options are supported?

A: Wall-mounting, ceiling suspension, floor-standing brackets, mobile carts, and more. VESA standard interfaces (e.g., 200×200/400x400mm) and custom mounting solutions are available.

Q4: Are your displays compatible with third-party devices (e.g., PCs, media players)?

A: All models include HDMI, DisplayPort, USB-C, and other ports. They support Android, Windows, and Linux systems, with RS232/LAN control ports for seamless integration with mainstream signal sources and central control systems.

III. Quality & Lifespan

Q5: What is the warranty period?

A: We offer 1 year warranty to solve your aftersale worries. Technical support and online instruction will be offered all life
time. For quality issues we can’t fix, we provide replacement or refund within warranty.

Q6: What is the screen lifespan and failure rate?

A: Industrial-grade LED backlight ensures 50,000+ hours of operation. All units undergo 72-hour rigorous testing, with an annual failure rate below 0.5%.

IV. Orders & Logistics

Q7: What is the minimum order quantity (MOQ)?

MOQ for standard models is 1 unit. Small-batch customization (e.g., logo, resolution adjustments) is available. OEM/ODM projects are negotiable.

Q8: What are the lead times and shipping methods?

A: Standard models ship in 7-15 days; customized products take 3-4 weeks. We support sea/air freight and DDP, with door-to-door delivery to major global ports.

V. After-Sales & Technical Support

Q9: How do I request after-sales service or repairs?

A: Contact local service teams or submit a ticket on our website. We respond within 48 hours and offer remote diagnostics, local spare part replacements, or factory repairs (shipping costs covered by us).

Q10: Do you provide technical documentation and training?

A: Free installation guides, API development documents, and online training sessions are available to ensure smooth deployment.

VI. Customization & Software

Q11: Do you support software or interface customization?

A: Yes. We customize boot-up screens, UI designs, and pre-installed APKs (e.g., digital signage CMS). SDK integration with client systems is available upon request assessment.

VII. Industry Solutions

Q12: Which industries are your displays suitable for?

A: Retail (interactive windows), education (smart boards), transportation (info screens), hospitality (digital menus), and more. We recommend specialized models (e.g., explosion-proof, high-refresh-rate, or mirror screens) based on needs.